At NovaGadget, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition
- The product must be in its original packaging
- Proof of purchase or order number is required
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Items damaged by improper use
- Clearance or final sale items
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed within 5–10 business days through the original payment method.
Exchange Policy
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrect item received
Order Cancellation
Orders can only be canceled within 12 hours of placing the order. After processing or shipping, cancellation may not be possible.
Shipping Costs
Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos of the product and packaging.
Contact Us
For return or refund requests, contact us:
Thank you for shopping with NovaGadget.
Smart Gadgets. Better Life.